Together We Create Memories

Our common purpose is to create memories for guests enjoying State Farm Stadium events. The Top Flight program relies on our Team Values and Service Standards while promoting RAVE amongst our teammates to provide outstanding service and experiences to our guests.

Team Values

Respect

  • I respect and value everyone, regardless of our differences or their status
  • I do not complain or spread negative comments about others
  • I protect our environment of respect

Serve

  • I take responsibility for the success and wellbeing of my teammates
  • I proactively get involved with and solve problems for others
  • I seek what is best for the team rather than for myself or my group

Communicate

  • I listen first and I listen to learn
  • I am transparent and approachable
  • I communicate proactively and clearly with everyone

Accountability

  • I take ownership of our values, standards, and purpose
  • I am respectful and supportive in conversations about accountability
  • I hold myself and others accountable

Service Standards

Safety 

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I recognize and address hazards and threats (See something, say something!)

I am responsible for the safety of all

I safeguard sensitive information

Courtesy

I proactively greet everyone with a smile and eye contact

I anticipate and fulfill the needs of my guests to enhance their experience

I listen with intent for the benefit of everyone

Efficency

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I am knowledgeable in my role and of the facility

I consistently ensure guests needs are met in a timely manner

I proactively seek to improve our policies and processes to increase the ease of the guest experience

Presentation 

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I am professional in appearance and expression

I take ownership for the appearance of the guest environment

I consistently model ON STAGE/OFF STAGE

On Stage / Off Stage

Remember the FIVE KEYS for On Stage / Off Stage!

  1. Cell Phones: Keep put away when ON STAGE!
  2. Body Language: Keep hands out of pockets, arms uncrossed and avoid leaning on walls/counters.
  3. Food & Beverages other than Water: Save food and beverages other than water for break time OFF STAGE!
  4. Negative Conversations: These “kill the vibe” ON STAGE.  Be sure to report challenges/concerns to the right people, but OFF STAGE!
  5. Personal Conversations: Enjoy your teammates, but be sure that as guests approach they have our full attention and we proactively greet them first!